general | April 07, 2026

ALM Octane connector powered by Jitterbit - Documentation for BMC Helix iPaaS

This section displays issue types available in the ALM Octane endpoint.
When reopening an existing activity configuration, only the selected issue class is displayed instead of reloading the entire issue class list.

  • Selected Entity—After an issue type is selected, it is listed here.
  • Search—Enter any part of the issue type into the search box to filter the list of issue types. The search is not case-sensitive. If issue types are already displayed within the table, the table results are filtered in real time with each keystroke. To reload issue types from the endpoint when searching, enter search criteria, and then click Refresh.
  • Refresh—Click the refresh icon  or the word Refresh to reload issue types from the ALM Octane endpoint. This may be useful if you have recently added issue types to ALM Octane. This action refreshes all metadata used to build the table of issue types displayed in the configuration.
  • Selected an issue type—Within the table, click anywhere on a row to select an issue type. Only one issue class can be selected. The information available for each issue type is fetched from the ALM Octane endpoint:
    • Action—The issue class name from ALM Octane.
    • Description—The issue class type from ALM Octane.

Important:If the table does not populate with available issue types, the ALM Octane connection might not be successful. Make sure the ALM Octane connection is configured correctly by reopening the connection and retesting the credentials.