Troubleshooting Approval Server - Documentation for AR System 21.05
When troubleshooting Approval Server , complete the following tasks:
- Check the known and corrected issues in Action Request System .
- Apply the latest hotfix for Approval Server .
- Review the recommended Approval Server configuration if you experience issues with the Approval Server . For more information, see Configuring approval server.
Ensure that you check the hotfix level of both AR System server and Approval Server . For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket.
When an issue occurs while using Approval Server , analyze the cause. The following list includes the common problems that can occur when using Approval Server :
Popular knowledge articles for Approval Server
The following list includes some of the popular knowledge articles from BMC Communities for Approval Server :
Video for Approval Server
The following video (6:32) explains how to test Approval Server .
