BMC Helix ITSM connector powered by MuleSoft - Documentation for BMC Helix iPaaS

To define specific field mappings for the operation, click and add your payload data.

For example:

[{
"First Name": "Allen",
"Last Name": "Allbrook",
"Urgency": "1-Critical",
"Impact": "1-Extensive/Widespread",
"Priority": "Critical",
"Problem Investigation ID": "PBI_10000102",
"Description": "Password not automatically updated to all accounts.",
"Detailed Decription": "Automation by QA1",
"View Access": "Internal",
"Contact Company": "Calbro Services",
"Company": "Calbro Services",
"Support Company Pblm Mgr": "Calbro Services",
"Support Organization Pblm Mgr": "IT Support",
"Assigned Group Pblm Mgr": "Service Desk",
"Problem Manager Login": "Allen",
"Target Resolution Date": "2021-05-22T06:27:03.000+0000"
},
{
"First Name": "Allen",
"Last Name": "Allbrook",
"Urgency": "1-Critical",
"Impact": "1-Extensive/Widespread",
"Priority": "Critical",
"Problem Investigation ID": "PBI_10000102",
"Description": "Multiple save messages displayed",
"Detailed Decription": "Automation by QA2",
"View Access": "Internal",
"Contact Company": "Calbro Services",
"Company": "Calbro Services",
"Support Company Pblm Mgr": "Calbro Services",
"Support Organization Pblm Mgr": "IT Support",
"Assigned Group Pblm Mgr": "Service Desk",
"Problem Manager Login": "Allen",
"Target Resolution Date": "2021-05-22T06:27:03.000+0000"
}]

After you complete mapping the field values, click Done.

Important:

• To add attachments for the Create and Update operations, add the details of the file name and Base64 format of the file content to your payload data, or in the payload metadata in the Transform message.
  For example:
  z2AF_Act_Attachment_1:
{
name: "bmc_readme.txt",
href: "4oCiCUFkZGluZyBwcm9qZWN0IHZhcmlhYmxlIGZvciBjdXN0b20gQVBJIHRpbWVvdXRzLg0K4oCiCUZpeCBvZiBoYXJkY29kZWQgdmFsdWUgaW4gdGhlIHNjcmlwdHMNCg=="
},
  where bmc_readme.txt is the name of the attachment file, and the value defined for href is the Base64 format of the file content.
• When using this operation in a flow, to get data from an external source, define the payload metadata in the Transform message.