ESChat and CNS diagnostics logging - Documentation for Live Chat 20.02

(Optional) A comma-separated list of diagnostic items to include in the logging. An included value overrides the exclude option. Any XML tag item under the <status> tag can be specified to include. The values must match the names of the items from the <diagnosticsitems> section for the specific module. For more information, see ESChat and CNS diagnostic information.

If no settings are specified, then all items are logged.

The include and exclude options can contain the * wildcard parameter. Since the SupportBot pings also include a module specific ID which dynamic, a wildcard allows for the logging of the pings without having to specify their particular ID.

Example:

<diagnosticslog_include>AIML,Supportbot Ping*</diagnosticslog_include>